User Support Services - Administrative


The User Support Services (USS) - Administrative Department Support team (USS-Admin), under Information Services, will handle support service requests from the university's administrative units.  

We have provided links to common services and information on how to request help from us below.


Departments We Serve

USS - Administrative Departments

How to Request Help

The USS-Admin team does not currently provide walk up support via a service desk location. 

Telephone support is available Monday through Friday, 8:00 a.m. to 5:00 p.m.

  • 541-346-1130

For the most common services, please choose one of the links below. Each of these links will direct you to a service page describing the service we provide along with a link on that page to submitting a service request:

Support for Working Remotely

Support options for faculty, staff, and student employees for remote working and classes:

Tips and Tricks for requesting help via the UO Service Portal:

  • Tip #1: On the service portal home page, click the green View My Tickets button to view your open tickets.
  • Tip #2: You can save the services you use frequently by clicking Add to Favorites.
  • Tip #3: Bookmark this page for future reference. 

USS-Admin IT Staff

  • Sara Stubbs, Associate Director of USS-Admin
    541-346-8023 |
  • Mike Orr, Manager
    541-346-1130 |
  • Michael DeTie, Manager
    541-346-5251 |
  • Dave Roberts, Systems Administrator
    541-346-6412 |
  • Jyllian Martini, Systems Administrator
    541-346-9713 |
  • Chris Gardner,  Information Technology Consultant
    541-346-4073 |
  • Sam Chen, Information Technology Consultant
    541-346-2929 |
  • Michael Clark, Information Technology Consultant
    541-346-2030 |
  • Blu Diaz, Information Technology Consultant
    541-346-2493 |
  • Corey Swift, Information Technology Consultant
    541-346-2030 |
  • Riley Langdon-Callahan, Information Technology Consultant
    541-346 -     |
  • Nick Friesen, Information Technology Consultant
    541-346 -     |
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Article ID: 111328
Mon 7/6/20 5:29 PM
Wed 3/6/24 11:53 AM

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This article is intended to guide faculty, staff, and students through the basics of how to navigate the UO Service Portal.
User Support Services (commonly referred to as USS) is a campus-wide support organization created under the Transform IT program.