User Support Services (USS)

Who We Are

We are a campus-wide support organization created under the Transform IT program and are part of Information Services. We are designed to:

• Increase efficient use of IT support resources
• Reduce or eliminate duplication of user support for IT services
• Consolidate support tools, processes, and services
• Create a consistent user experience

As part of the Customer Experience team within Information Services, we are 65+ full time staff and 45+ student employees spread out across the Eugene and Portland campuses. Our support footprint covers the academic schools and colleges, the general funded administrative units, and a handful of research units across the Eugene and Portland campuses.  

User Support Services consists of five customer facing support units consisting of a central student facing service desk and four regional support units for faculty and staff.

We provide support via the service catalog in the UO Service Portal. We also offer telephone and walk-up support depending on your affiliation and location. 

Our Mission Statement

Helping U* Reach Higher!

*University, students, faculty, staff, and community

We strive to create a consistent customer-focused support experience, secure our IT environment, and provide resources that empower students, faculty, and staff to achieve their diverse goals. 

Getting Support

Please select the tab that corresponds with your university affiliation.

Students

Technology help for students is primarily provided by the Technology Service Desk (TSD), located in room 036 of the Erb Memorial Union (EMU). Please consult the TSD page for contact information, hours of operation, and provided services.

Students may also visit the Help for Students page for quick links for common topics, including self-help articles, and how to submit a help ticket.

Faculty, Staff, and Student Employees

It is recommended that faculty and stuff start their support request by visiting the Help for Faculty and Staff page in the UO Service Portal. This page makes for a great bookmark and has quick links to the most common support topics. For department-specific or other services not listed, please feel free to search the full Service Catalog. 

• For self-help information, there is the searchable Knowledge Base.
• Instructions are also available for those who need help using the UO Service Portal.

If you would prefer to contact your IT support unit directly via telephone or in person, please find your department in the table below and the link to your USS IT support unit. If you do not see your Department, please check the Department and Unit IT Support page or contact the Technology Service Desk.

USS Supported Departments