Duck ID Password & Duo Bypass Code Help

Service Description

You may be able to reset your own password at the Duck ID Self-Service website. If you have not tried already, please visit and select either Forgotten Password or Expired Password.

If you are unable to use the self-recovery options described above, click on the Request Help button.

This form is for recovering your personal Duck ID password only. 

If you need help with a Business Application password, visit Business Application Account Password Help. If you need help with a department/role account password, visit the Role/Department Account service page. For delegated administration accounts, you must visit the Technology Service Desk with a photo ID.

Requests are processed within one to two business days.

Available To

Current and retired UO affiliations


There are no additional requirements.

Accessing the Service

Click on the Request Help button.


There's no additional documentation available.

Support Contact

Click on the Request Help button on this page.

Service Levels

Requests are processed within one to two business days.

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Charges

There are no additional charges for the use of this service.

Service Provider

Information Services


forgotten password, locked out, account, duckid, Duck ID

Related Services

Duck ID AccountsDuck ID Account Claiming Issues

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Service ID: 21333
Thu 7/13/17 12:19 PM
Wed 11/18/20 11:14 AM