Role/Department Account

Service Description

Role/Department accounts provide business continuity for University programs by allowing a single DuckID account to be used by multiple people with the same function.

These accounts can be passed from one person to another as responsibilities or business needs change. Each account has a designated owner responsible for any changes requested to the account. If the designated owner is no longer available, a dean or department head from the department using the account may designate a new owner.

Role/Department accounts fall into the following categories:

  • Position/Role Account: Provides an email address for a specific business or academic function that can be transferred to another person without a change in the email address or the need to separate business and personal email.
  • Group Account: Provides an email address and/or web presence for research projects, student clubs and groups, committees, and task forces. 

Accounts for other purposes will be reviewed on a case-by-case basis.

Click on the Request Help button to request a new Role/Department account or for assistance with an existing account.

Changes to an existing account that can be requested through this form include but aren't limited to password resets, adding services, removing services, changing the display name, and closing the account. The person on file as the account's owner must request changes. If the owner is not available, a dean or department head for the unit using the account can also make a request.

Available To

Faculty and staff


This service has no additional requirements.

Accessing the Service

Access will depend on what resources are requested for a particular account. Typical access would include email and campus workstations.


There's no additional documentation available. 

Support Contact

Click on the Request Help button on this page to contact the Technology Service Desk.

Service Levels

See Duck ID Accounts.

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Charges

There are no additional charges for the use of this service.

Service Provider

Information Services


Department Account, Non-Person Account, Non Person Account, Role Account

Related Services

Duck ID Accounts, Email, Active Directory