Change or Reset Your Duck ID Password

Question

How can I change or reset my Duck ID password?

Solution

Your Duck ID password expires every 180 days. If you have forgotten your password or are unable to log in to your email, Canvas, or other services that use your Duck ID, there are several options for resetting your Duck ID password.
 

First Option: Known Password

Use this option if your Duck ID password has expired but you still know the password.

  • In a web browser, go to Duck ID Self-Service
  • Click on Manage Your Duck ID
  • Log in with your Duck ID (the first part of your UO email address) and your password
  • Click Change My Password and the Submit button
  • Pick a new password
     

Second Option: Password Not Working

Use this option if the first option does not work.

There are three options for recovering your password: security questions, temporary passcode via SMS text message, or temporary passcode via an alternate email. 

Note: Security question answers are not case sensitive.
  • In a web browser, go to Duck ID Self-Service
  • Click on Forgotten Password
  • Follow the prompts to reset your password

To use the SMS text or alternate email recovery, you must have set those up prior to forgetting your password.

See the How to add alternate password recovery information article for more information.
 

Third Option: In-Person Password Reset

Note: Use this option only if the first two options do not work.

Please bring a photo ID. A photo ID can be your UO ID card, driver’s license, passport, or other government-issued ID.

  • Eugene Campus: Visit the Technology Service Desk. Please bring a photo ID.
  • Portland Campus: Contact Doug Burzell, 147 White Stag Building, Monday through Friday, 8:00 a.m. to 5:00 p.m. He can be reached by phone at (503) 412-3676

If you are unable to come to these locations and are outside Eugene or Portland, you can use our Duck ID Password Recovery page.

Details

Article ID: 31467
Created
Tue 6/6/17 2:58 PM
Modified
Wed 8/3/22 12:48 PM

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