Change or Reset Your DuckID Password


How can I change or reset my Duck ID password?


Your Duck ID password expires every 180 days. If you have forgotten your password or are unable to log in to Webmail, Canvas, or other services that use your Duck ID, there are several options for resetting your Duck ID password.

First Option: Known Password

Use this option if your DuckID password has expired but your still know the password.

  • In a web browser, go to

  • Click on “Manage Your Duck ID”

  • Log in with your DuckID (the first part of your UO email address) and your password

  • Click "Change My Password" and the Submit button

  • Pick a new password

Second Option:  Password Not Working

Use this option if the first option does not work.

There are three options for recovering your password: security questions, temporary passcode via SMS text message, or temporary passcode via an alternate email. Note: Security question answers are not case sensitive.

To use SMS text or alternate email recovery, you must have set those up prior to forgetting your password. See How to add alternate password recovery information to set up SMS text or alternate email address recovery instructions.

Third Option: In-Person Password Reset

Use this option if the first two do not work.

Please bring Photo ID. Photo ID can be your UO ID card, driver’s license, passport, or other government issued ID.

Eugene Campus:  Visit the Technology Service Desk.  Please bring photo ID.

Portland Campus:  Contact Doug Burzell, 147 White Stag Building, Monday through Friday, 8 a.m. to 5 p.m.  (503) 412-3676

If you are unable to come to these locations and are outside Eugene or Portland, you can use our DuckID Password Recovery page.


Article ID: 31467
Tue 6/6/17 2:58 PM
Wed 8/1/18 4:17 PM