How to Add Alternate Password Recovery Information


This article contains information on how to add alternate contact information to your Duck ID account.

To reset your Duck ID password on your own, you have three options: answer your security questions, have a temporary recovery code sent to an alternate email address, or have a temporary recovery code sent to you via a text message (standard rates apply).


To reset your password using an alternate email address or text message, you first have to enter that information into your account (you must know your current password to go through the following process).

  1. Go to the Duck ID Self-Service Portal.
  2. Select Manage Your Duck ID.
  3. Enter your Duck ID and password.
  4. Select Update Password Recovery Options.
  5. Next, you will able to enter an alternate (non-uoregon) email address and/or cell phone number.
    • Note: If you enter a cell phone number, make sure to select your SMS carrier. Standard rates apply for SMS Recovery Method.
  6. Once you have entered your alternate information, click Save Contact Info.
  7. If you forget your password in the future, you will be able to click on the Forgotten Password link and recover your password using the security questions, an alternate email, or a text message.



Article ID: 32968
Fri 7/7/17 10:25 AM
Thu 1/5/23 4:50 PM

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