I have a new smartphone, or I reset my smartphone, and I need to register it

Tags duo 2FA

Question

I got a new cell phone. How do I reconnect my new phone with Duo, the two-step login service?

The steps may vary depending on your situation:

Answer

If your number didn't change:

  1. Install the Duo Mobile app on your new phone (if prompted, be sure to say yes to allow notifications and camera access)
  2. Visit Duck ID Self-Service on a computer
  3. Click Manage Your Duck ID, and log in
  4. Click Manage Two-Step Login Devices
  5. If you have a landline or hardware token registered as a backup, you can use the dropdown menu at the top to select that device, complete your two-step login, and then skip ahead to Step 7
  6. If you do not have a backup method registered, then
    • Press the green Call Me button
    • Answer your phone when it rings
    • Press 1 to login
  7. Find your cell phone in the Devices list and click the blue Device Options button next to it
  8. Click the blue Reactivate Duo Mobile button
  9. Select the type of phone you have (iPhone, Android, etc)
  10. Click the I have Duo Mobile installed button
  11. Open the Duo Mobile app on your phone
    • Tap the plus sign ( + ) at the top right of the app
    • If prompted, say yes to allow camera access
    • Hold your phone up and let the camera scan the square barcode on the screen
    • A green checkmark will appear over the barcode when you have been successful
    • Click Continue
  12. Your new phone is now connected

If you'd like to immediately test that push notifications are working, you can click the Return to Main Menu link at the bottom, click the Manage Two-Step Login Devices link again, and then use the Send Me a Push button.

If your phone number changed:

  1. Install the Duo Mobile app on your new phone (if prompted, be sure to say yes to allow notifications and camera access)
  2. Visit Duck ID Self-Service on a computer
  3. Click Manage Your Duck ID, and log in
  4. Click Manage Two-Step Login Devices
  5. Choose your landline, hardware token, or other backup method using the dropdown menu at the top and then use that device to complete your two-step login
    • If you did not have a backup method registered, you will need to visit the Technology Service Desk for assistance 
  6. Find your old cell number in the devices list and click the blue Device Options button next to it
  7. Click the red trash can button to delete the phone from your account
  8. Click the + Add another device link (directly below your devices) to enroll your new cell phone

If you had the Duo Restore feature enabled:

You can follow Duo's guides to reconnect your UO two-step login account after restoring your phone.

Stuck? Need Help?

Modifying devices attached to your two-step login account requires identity verification. Please visit the Technology Service Desk with photo ID for assistance.

 

Details

Article ID: 92750
Created
Tue 11/19/19 6:17 PM
Modified
Fri 6/12/20 1:32 PM