Reactivating Duo Mobile

Question

You may need to reactivate the Duo Mobile app if you stop receiving Push notifications or your replace your phone.

The steps vary depending on your situation:

• My cell phone number did not change
• My cell phone number changed
• I had the Duo Restore feature enabled
• Need help?

Answer

If your number didn't change:

1. Open a private browser window (this will make the Duo prompt appear, even if you previously used the Remember Me feature)
2. Visit a Duo-protected service (such as UOmail, Canvas, UO Service Portal, etc)
3. Log in with your Duck ID and password
4. On the left-hand side of the Duo prompt, select My Settings & Devices
5. You will be asked to complete verification, which you can do with a phone call or SMS passcodes:
   • Press the button for the method you'd like to use
   • Complete verification with that method
6. Find your cell phone in the Devices list and click the blue Device Options button next to it
7. Click the blue Reactivate Duo Mobile button
8. Follow the steps on screen to reactivate the app

If your phone number changed:

You can complete these steps on your own if you still have access to your old number or you registered a backup method like a landline phone or hardware token.

If none of the above are available, you will need to contact the Technology Service Desk for a temporary Duo bypass code.

1. Open a private browser window (this will make the Duo prompt appear, even if you previously used the Remember Me feature)
2. Visit a Duo-protected service (such as UOmail, Canvas, UO Service Portal, etc)
3. Log in with your Duck ID and password
4. On the left-hand side of the Duo prompt, select My Settings & Devices
5. You will be asked to complete verification, which you can do with any registered method you can still access or a temporary bypass code
   • Press the button for the method you'd like to use
   • Complete verification with that method
6. Find your old cell number in the devices list and click the blue Device Options button next to it
7. Click the red trash can button to delete the phone from your account
8. Click the + Add another device link (directly below your devices) to enroll your new cell phone

If you had the Duo Restore feature enabled:

You can follow Duo's guides to reconnect your UO two-step login account after restoring your phone.

• Guide for iPhone users
• Guide for Android users

Need Help?

To have staff assist you with devices attached to your two-step login account, we'll have to verify your identity first.

Please submit a request for a temporary bypass code, or, visit the Technology Service Desk with photo ID for assistance.