Having trouble with Duo? Find self-help in this category. Examples: Push isn't working; I got a new phone; I'm locked out.

Articles (5)

Pinned Article Where to get Duo help

A list of places where employees can get support for Duo.

Restoring Duo on a new or reset smartphone

Instructions for reconnecting Duo with your cell phone after replacing it.

Troubleshooting registration of international numbers with Duo

Troubleshooting advice for using an international phone number in Duo

Troubleshooting the Remember Me feature

Troubleshooting advice for using the Remember Me feature

Using Duo without Wi-Fi or cell service

No data connection? No problem!