Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level, including:
- Business Application Access Request (Banner, Appworx, & DuckDocs)
- Campus Access & Support Request
- IDR/Cognos Access Request
- Duck ID Accounts
- Duck ID Account Claiming Issues
- Duck ID Password & Duo Bypass Code Help
- Role/Department Account Request
- Single Sign On Consultation
- Sponsored Duck ID Account Request
- Two Step Login (Duo) Support
- Two Step Login (Duo) Token Support
- UO Directory Requests
- Account Disable (Restricted)
How to Request Support
To request support select the request type.
Employees or supervisors can request login access for Banner, Appworx, and DuckDocs
Submit requests to the Information Services Technology Access and Support staff.
Login and data access can be requested by an employee's supervisor, dean, department head, or designee for IDR/Cognos.
Request help with Duck ID accounts.
Request help with trouble claiming a Duck ID.
Recover your personal Duck ID password or request a temporary Duo bypass code.
Request a new role or department account, or update an existing account.
Request consultation related to applications that are being considered for purchase that may require UO single sign-on (SSO).
Faculty and staff can use this service to request a Sponsored Duck ID.
Request support for two-step login (Duo).
Register a Duo token or request registration of alternate tokens.
Request an update to your campus phone number or address directory information.
For use by UO Human Resources and General Counsel only.
Availability and Access
You can expect a response to your request within 6 business hours.
UO Faculty/Staff and Students
Questions
If you have any additional questions view the Contact Technology Help page.
[back to top]