University Faculty and Staff use this service to obtain assistance with existing Cloud Platform accounts, including:
- Deploying resources into the cloud
- Tuning existing resources.
Note: Support for any cloud resources already managed by the IS should be requested through their respective support pages (i.e. Adobe Creative Cloud, Dropbox, etc.)
How to Request Support
To request support click Request Support (top right of the page) and provide the requested information.
- Requester
- Title (short 3-4 phrase describing the request)
- Cloud provider
- Amazon Web Services
- Microsoft Azure (coming soon!)
- Detailed description of request
Availability and Access
This request is NOT for:
- Requesting support for an existing cloud account (See: Cloud Access Request)
- Requesting evaluation of or onboarding of Software as a Service (SaaS) systems. Support for cloud SaaS services should be requested through their respective TDX support page(s).
- Requesting desktop/client licenses to cloud-based SaaS services (such as O365, Adobe Creative Cloud, etc., See Site-Licensed Software)
You can expect a response to your request within 8 business hours.
UO Faculty/Staff and Students
Questions
If you have any additional questions view the Contact Technology Help page.
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