Cloud Account Request

University Faculty and Staff use this form to obtain assistance with establishing Cloud Platform accounts.

How to Request Support

To request support click Request Support (top right of the page) and provide the requested information.

If you are requesting an account in AWS or Azure, you will need:

  • Service Name: Alphanumeric service name (less than 16 characters) that we will combine with the group prefix to form the account name
  • Cloud Account Owner Email: User who is responsible for the account
  • Budget Approver Email: User who is responsible for charges to the account
  • Billing Contacts: List of emails that will receive billing information
  • Billing Index: UO Billing index to attach to the account
  • Department: Used to name and place the account
  • Team or Project Name: Used to name and place the account
  • Regulated Data Requirements: FERPA, PHI, CUI, etc

Important Service Information and Responsibilities

Cloud Account Owner: Responsible for all cloud uses, consumption charges, technical controls, and uses of university data.​​​​​​
Budget Approver: UO Faculty or Staff funding all service charges associated with the Cloud Account.

Cloud service costing can be complex. Information Services encourages Cloud Account Owners to model and track consumption on a regular basis to avoid surprise billing

Availability and Access

This request is NOT for:

  • Requesting support for an existing cloud account (See: Cloud Support Services)
  • Requesting evaluation of, or onboarding, Software as a Service (SaaS) systems. Support for cloud SaaS services should be requested through their respective TDX support page(s).
  • Requesting desktop/client licenses to cloud based SaaS services (such as O365, Adobe Creative Cloud, etc., See Site-Licensed Software)

You can expect a response to your request within 8 business hours.

Questions

If you have any additional questions view the Contact Technology Help page.

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