Public Cloud Services Support

University Faculty and Staff use this form to obtain assistance with establishing Cloud Platform accounts, deploying resources into the cloud, or tuning existing resources. This form will also provide support for evaluating new Software-as-a-Service (SaaS) and Platform-as-a-service (PaaS) offerings. 

Support for any cloud resources already managed by the IS should be requested through their respective support pages (i.e. Adobe Creative Cloud, Dropbox, etc.) 

How to Request Support

To request support click Request Support (top right of the page) and provide a brief description of your project, need, or question.

If you are requesting an account in AWS, Azure, or Google Cloud, be sure you have:

  • Billing Index # to charge for cloud spend and authorization to incur charges on that index
  • Department Billing contact information
  • DuckIDs of Account Administrator (and any Alternate Administrators)
  • Data Classification of the Data you will be working on (High, Moderate, Low)

Availability and Access

You can expect a response to your request within 8 business hours.

 

 

 
Request Support

Details

Service ID: 51469
Created
Mon 5/15/23 10:30 AM
Modified
Fri 3/1/24 2:40 PM