University Faculty and Staff use this form to obtain assistance with establishing Cloud Platform accounts, deploying resources into the cloud, or tuning existing resources. This form will also provide support for evaluating new Public Cloud offerings.
Support for any cloud resources already managed by the IS should be requested through their respective support pages (i.e. Adobe Creative Cloud, Dropbox, etc.)
How to Request Support
This ticket is not for:
- requesting evaluation of, or onboarding, Software as a Service (SaaS) systems
- requesting desktop/client licenses to cloud based SaaS services (such as O365, Adobe Creative Cloud, etc.)
Support for cloud SaaS services should be requested through their respective TDX support page(s).
To request support click Request Support (top right of the page) and provide a brief description of your project, need, or question.
If you are requesting an account in AWS, Azure, or Google Cloud, be sure you have:
- Billing Index # to charge for cloud spend and authorization to incur charges on that index
- Department Billing contact information
- DuckIDs of Account Administrator (and any Alternate Administrators)
- Data Classification of the Data you will be working on (High, Moderate, Low)
Availability and Access
You can expect a response to your request within 8 business hours.