Data Center Help for Existing Non-UO Tenants

This service queue is for tenants not affiliated with the University of Oregon, either Commercial Service Providers or Local and State Agencies, with an Co-Location Agreement to request support from the UO Data Center. Requests will be routed to the Information Services Data Center Operations team, including but no limited to:

  • New fiber or cabling requests
  • Submit an equipment modification request for an upgrade or replacement of the present equipment 
  • Submit a final inventory of Licensee Equipment.
  • Request to schedule an in-person installation review with Data Center Operations
  • Notify us of a vendor access visit to the data center
  • Notify us of a security breach on the premises involving your equipment or personnel
  • Report a problem with data center equipment
  • For use by tenants with a contract in place, who must request escorted site visits

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide:

  • Title (short description of the request)
  • Company name
  • Detailed description of the request
  • Are you the Primary Technical Contact (PCT)?
  • What do you need help with?
  • Upload License Agreement

Availability and Access

Non-UO Tenants

Questions

If you have any additional questions call Data Center Operations at 541 346-4382.

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