Use this service to request emergency phone repair support.
How to Report a Problem
To request support click Report a Problem (top right of the page) and provide the requested information.
Note: An elevator technician must disconnect the feed cable from the panel; otherwise, a ticket cannot be submitted.
- Phone type (elevator, call station, landing)
- Has the feed cable been disconnected?
- If the cable has been disconnected
- Is there a dial tone?
- What is the voltage at the panel
- Phone number or location
- Elevator contact information
- Additional information
Availability and Access
You can expect a response to your request within 6 business hours.
TBD can submit this report.
Questions
If you have any additional questions view the Contact Technology Help page.
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