Confluence Support

Service Description

Confluence is a content collaboration tool that is used by IT staff to create, share, and collaborate on team documentation and projects.

Click on the Request Help button to request access to Confluence, assistance setting up a new space, administration help, or general support.

Available To

  • Employees in Information Services
  • Campus employees in IT
  • Currently affiliated faculty, staff, and students who had an account at

Access for IS/IT Collaboration
Confluence is also available to the following for limited periods of time:

  • Currently affiliated employees who are collaborating with IS or IT on projects
    • Access must be requested by an IS or IT Director, and is limited to 6 months at a time
  • Campus partners with Sponsored Duck IDs who are collaborating with IS or IT on projects
    • Access must be requested by an IS or IT director, and is limited to the end of the Duck ID sponsorship (75 days max)


Director approval is required for IS/IT collaboration.

Accessing the Service



Visit our Departmental Software knowledge base for all Confluence related how-to articles or see Related Articles located on the right of this page.

Support Contact

Click on the Request Help button on this page.

Service Levels

Confluence is expected to be secured by the Administration in the following ways:

  • Confluence can only be accessed by people that are in one of the above lists of Available To users
  • Confluence can only be accessed on campus
  • Confluence must be logged into
  • Confluence pages, spaces, & content is expected to be secured by the users

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Charges

There are no additional charges for the use of this service.

Service Provider

Information Services



Related Services

UO Blogs, Drupal Web Hosting

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Fri 4/14/17 11:00 AM
Wed 8/12/20 9:52 AM