Use these services to report a problem or get support with TeamDynamix or the UO Service Portal, including but not limited to:
| Change Request |
- Service Pages
- Ticket Routing
- Web Services
- Remove Sensitive Data
- Desktop/Dashboards
- Create/update a group
- Ticket Forms
- Workflows
- Ticket Task Templates
- Reports
- Response Templates
- Other support questions
|
| Access Request/Support |
- Request or remove Technician/Student Technician access
- Request or remove access to IPaaS
- Modify permissions
- Modify group membership
- Request Admin access
- Other (please describe)
|
| Training Request |
- TeamDynamix Technician (for the user that actively works tickets)
- ITIL/ITSM (for the general information of ITIL guidance and ITSM best practices)
- Other (for other topics such as service catalog, or knowledge base creation-we may not be able to support all "other" training requests.)
|
How to Create a Ticket
To request support select the request type on the right side of the page.
Availability and Access
- Units/Departments requesting Portal/TeamDynamix support must have an existing presence in the Service Portal.
- For complex requests, such as new services, forms, or workflows, the Administrator will set up a meeting to discuss the details.
Questions
If you have any questions or need support email Tevis Boulware or contact on Teams.
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