TeamDynamix Report a Problem

UO Faculty, Staff, and Students use this service to report a problem with TeamDynamix.

How to Report a Problem

To request support click Report Problem (top right of the page) and provide the requested information.

  1. Title--short description of the problem
  2. Problem description--detailed explanation of the issue.

Availability and Access

You can expect a response to your request within 6 business hours.

UO Faculty/Staff and Students

Questions

If you have any questions or need support email Tevis Boulware or contact on Teams.

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Report Problem

Related Articles (5)

Creating Child Tickets
Describes the steps in creating a child ticket for Tier 2 escalation.
Moving Tickets Between Applications
This article describes how to move tickets from a source ticketing application to a target ticketing application.
Redirection to ticket does not occur
Attempting to access a TeamDynamix ticket from email does not redirect to the ticket.
TeamDynamix How-To Articles
Comprehensive list of knowledge base articles, from TeamDynamix, of the most common TDClient and TDNext applications.
Working with Ticket Tasks
This article describes the difference between a ticket and a ticket task, when to use tickets versus ticket tasks, and how to work with ticket tasks.