OneDrive Support

Use this service to request support with OneDrive, including but not limited to:

  • Logging in
  • Installing the OneDrive for Business sync client
  • Using the OneDrive for Business sync client
  • Using OneDrive in your browser
  • Creating and/or uploading files
  • Sharing files
  • Increase Storage Quota
  • Other (Describe in the Description field)

See the Related Articles (right side of the page) for details on using OneDrive.

How to Create a Ticket

To request support click Request Help (top right of the page) and provide the following information:

Availability and Access

Current UO affiliation

You can expect a response to your request within 6 business hours.

Questions

If you have any additional questions view the Contact Technology Help page.

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Request Help

Related Articles (15)

Activating Office Online and OneDrive via Office 365
How to activate Office Online and OneDrive.
Checking Your File Sharing Permissions in Office 365
This article details how users can review the sharing permissions for their files in OneDrive and SharePoint.
Export OneDrive For Business Contents to Computer
How to download OneDrive contents to your computer. This can be useful if you're a student or faculty that's leaving the university.
Getting Started with OneDrive
Information about team collaboration through OneDrive.
Installing OneDrive for Business (Windows)
How to install OneDrive for Business onto Windows.
Installing the OneDrive sync client (macOS)
How to install OneDrive on a Mac.
Moving Files From a OneDrive Account To Another
Learn how to move files from a OneDrive account to another.
OneDrive sync gets stuck
How to fix the issue when Microsoft OneDrive is stuck syncing files and displays either blank documents or does not display documents altogether.
OneDrive: Sharing Files and Folders (Android)
How to share files and folders in OneDrive through Android devices.
OneDrive: Sharing Files and Folders (iOS)
How to share files and folders in OneDrive with iOS.
OneDrive: Sharing Files and Folders (Windows)
How to share files and folders through OneDrive in Windows.
Restore OneDrive to Previous Backup
You can restore your OneDrive to a previous backup by clicking the gear icon and selecting Restore your OneDrive.
Sharing files and folders in OneDrive online
How to share files in OneDrive online.
Uploading files to OneDrive
This article provides an overview on how to upload files to OneDrive through the web, desktop, and mobile applications.
Which collaboration tool should I use?
This page includes a table that describes the features of collaboration tools available to UO affiliates.