DuckDocs (OnBase) Support Request

Use this service to request support for DuckDocs (OnBase) including but not limited to:

  • Electronic forms
  • Document capture (via scanning and other methods)
  • Automated workflows to move those forms and other documents through processes (e.g., for approvals)
  • Document retention

See the Related Articles (on right side of page) for information on OnBase.

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the following information as requested.

  • Short title describing the request
  • What client application (Web, Unity, Studio, other)
  • Operating System
  • Web browser

Availability and Access

You can expect that the access request will be completed within 3 business days.

Users must complete the Business Application Account Access form and possibly a second access form for their area.

Once you have been granted access to DuckDocs, to log in, visit the DuckDocs home page ( A link to download the Unity client can also be found on that page.


If you have any additional questions view the Contact Technology Help page.

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Create a Ticket

Related Articles (9)

This document addresses troubleshooting issues with Unity Forms styling and formatting.
This document details a workaround for an error that appears when attempting to navigate to the DuckDocs Web Client in multiple browsing tabs.
Content for distributed administrators of OnBase
How to get access to DuckDocs
The Unity Client is an OnBase client that can be installed on a Windows computer and includes some features not available in the OnBase Web Client including Batch Scanning.
The Virtual Print Driver can be used in conjunction with the OnBase Unity Client to print to file and import those files into OnBase.
A list of support and training contacts for DuckDocs OnBase
How to retrieve files from OnBase by retrieval and custom query searches.
Overview of the basic scanning procedure for single files into OnBase using the Unity desktop client.


Service ID: 37210
Thu 7/18/19 2:03 PM
Wed 11/29/23 10:46 AM