Installing the DuckDocs (OnBase) Virtual Print Driver for the Unity Client


Learn how to install the virtual printer driver for the DuckDocs (OnBase) Unity client.


  1. Navigate to the following URL: (You may be prompted to login with your DuckID)
  2. Click the link for the OnBase Unity Client, then OnBase Unity Client - Virtual Print Driver to download Virtual Print
  3. Locate the downloaded file on your computer, right-click and choose Extract All…
  4. Navigate to the appropriate folder, depending on your computer (for most, this will be vpd64).
  5. Double-click setup.exe to begin the installation.
  6. Click Next, then Next, then Install, then Finish to install with all the defaults.

Printing to TIF and Importing into OnBase

  1. Open the Unity Client and sign in.
  2. When you print a file, you should see Hyland Software Virtual Print Driver as a printer option.
    Printer dialog box with Hyland Software Virtual Printer ready for selection
  3. After clicking Print, a TIF version of the document you print will appear in C:/OnBase Printer Spool folder
    and, if you are logged in to the Unity Client, the document will then appear in a new window allowing
    you to import the document into OnBase.
    Unity client virtual printer installation screen
  4. Choose an appropriate Document Type and click Import.

Verifying Installation / Troubleshooting

  1. If the virtual print driver and Unity Client are installed but virtual printing is not working, you may want to verify that the prerequisite software needed to run the VPD is installed. (For example, the user attempts to print something using the virtual print driver but the Import window doesn't appear).
  2. Verify that the VPD prereqs are installed on the user's workstation. Those prereqs can be found here:
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Article ID: 87371
Thu 9/19/19 11:34 AM
Wed 4/3/24 9:22 AM

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