Purpose
This document addresses troubleshooting issues with DuckDocs (OnBase) Unity Forms styling and formatting. Problems can include missing headers, logos, difficulty uploading attachments or transparent drop-down lists and overlapping elements as seen in the image below.
Table of Contents
Clearing the Browser Cache
Modern web browsers cache web page resources to enhance browsing efficiency and speed. However, outdated form styling rules cached from previous sessions can lead to incorrect styling. Users can clear the cache to ensure the browser uses the latest styling rules. Overall, clearing the cache has minimal impact on the browsing experience.
For step-by-step guidance, please consult the Clear Your Browser's Cache and Cookies article.
Using a Different Browser
Web browsers may display web content with slight variations. Additionally, each browser maintains its own cache. If you encounter formatting and style issues in Unity Forms, consider trying a different browser. The new browser might not rely on the same outdated styling data, resulting in a better display of the form.
Using Privacy Mode
Privacy mode (or incognito mode) uses a separate browsing cache from normal browsing mode. Switching to private browsing mode can prompt the browser to rely on new styling rules. Though it doesn't solve the underlying issue, it can be a temporary solution, especially when other browsers are unavailable.