Popular Services

For assistance with Webmail, Exchange, & UOmail email and calendar issues.

Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.

This service allows your supported IT department or Technology Service Desk to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.

Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.

Zoom is a cloud-based service that allows for easy videoconferencing, online meetings, audio calls, and group messaging.

Request support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design.

Use this service request to associate your Duo token to your account.

Role/Department accounts provide business continuity for University programs by allowing a single Duck ID account to be used by multiple people with the same function.

Includes network jack activations and moves; troubleshooting existing wired network connections; installation of new phone/network wiring.

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

If you are unable to use the self-recovery options, or visit the Technology Service Desk, complete the form on this page for assistance.
If you need a password for a department or role account, visit: https://service.uoregon.edu/TDClient/2030/Porta...

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support, use this service to submit a general help ticket.

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Confluence is a content collaboration tool that is used by IT staff to create, share, and collaborate on team documentation and projects.

Use this service to request new, or modify, firewall rules; or to modify administrative firewall access rules

Provides software support for classes that are traditionally supported by a physical computer lab.

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.

Email lists are a simple way to use and manage communications with groups of people via email.

Host your application or service on servers housed on campus. For efficiency and scalability, Information Services offers virtual machine (VM) hosting services.

Banner is the software used by UO employees to conduct the university's business, which includes processes involving student information, human resources, finance, budgets, accounts receivable, payroll, and financial aid.

Connect to UO's network from anywhere in the world as if you are on the University of Oregon campus.

Assistance with or access to departmental file shares.

Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.