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If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support.

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.

Confluence is a content collaboration tool that is used by IT staff to create, share, and collaborate on team documentation and projects.

The UO Directory allows visitors to the UO website to search for and find contact information for UO faculty, staff, and students.

Canvas is an online platform for all academic courses such as accessing course documents, assignments, grades, communication, and all things related to teaching and learning.

Request Tracker, or RT, is an issue tracking system used for help desk ticketing.

Request a password reset for the following business application accounts: Banner, Banner Test, AppWorx Test, Resource25, Resource25 Test, Singularity, Singularity Test, Data Warehouse, Data Warehouse Test

Information Services provides Microsoft Active Directory (AD) Services for all users on campus which allows all services and resources that use Microsoft Authentication to validate users using their Duck ID credentials.

Help with selecting and implementing technology solutions and services.

CrashPlan is an unlimited, online data protection and backup service.

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

For technical assistance with

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

This service is for authorized Exchange Administrators to request Send As permission on mailboxes in their delegated OUs.

Proofpoint evaluates incoming e-mail messages to determine if they are spam (unsolicited e-mail).

The LDAP Directory Service provides a centralized repository of authoritative user (or identity) data that can be leveraged by other services and applications.

Role/Department accounts provide business continuity for University programs by allowing a single Duck ID account to be used by multiple people with the same function.

The digital signage service creates a campus-wide network of digital signage and interactive displays.

Use this form to report a service outage.

Banner is the software used by UO employees to conduct the university's business, which includes processes involving student information, human resources, finance, budgets, accounts receivable, payroll, and financial aid.

The UO Service Portal is where students, faculty, and staff are able to contact IT staff for technology support, learn about IT services offered on campus, and find step-by-step instructions for do-it-yourself solutions to technology problems.

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Bomgar allows UO technicians to remotely connect to end-user systems to resolve problems or train customers.

Remove access to SAIT-managed resources for departing employees.

If you are unable to use the self-recovery options, complete the form on this page for assistance.