Department specific software or software used primarily by faculty and staff.

Services (12)

Business Application Access Request

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Confluence Support

Confluence is a content collaboration tool that is used by IT staff to create, share, and collaborate on team documentation and projects.

RT Ticket Queue Support

Request Tracker, or RT, is an issue tracking system used for help desk ticketing.

Virtual Desktop Support

Virtual Desktop Support provides access to a virtual computing environment that allows students, staff, and faculty to run applications that require remote computing,

Banner Support

Banner is the software used by UO employees to conduct the university's business, which includes processes involving student information, human resources, finance, budgets, accounts receivable, payroll, and financial aid.

DuckDocs (OnBase) Support Request

Use this service to request support for the DuckDocs – OnBase enterprise content management system.

DuckDocs - Perceptive

DuckDocs is a document management system that provides an electronic alternative to paper-based process.

Integrated Data & Reporting (IDR) - Cognos Help

Integrated Data and Reporting (IDR) consists of a data warehouse and a data reporting and analysis tool (Cognos Analytics).

DuckWeb Support

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.


CrashPlan is an unlimited, online data protection and backup service.

This service has been merged with the Desktops & Devices Support service, click to request help.

DuckWeb Student Information

This service has been merged with the DuckWeb Support service, click to request help.

Four Winds Digital Signage Support

The digital signage service creates a campus-wide network of digital signage and interactive displays.