For troubleshooting articles on Apple devices.

Articles (11)

Dell external monitor connection issues with MacBook Pro

Learn how to troubleshoot a flickering display monitor connected to a MacBook Pro 14" (M1 Pro).

Failed to personalize the software update error

How to troubleshoot the Failed to personalize the software update error. The different resolution methods will need a technician's help.

iMac Performance Issues

An iMac was having unknown performance issues. USS was able to improve performance through re-imaging the computer's software to restore its default configuration.

Installing Licensed Software on UO-managed computer

How to install licensed software on a UO-managed computer without administrative privileges.

macOS not recognizing external display

How to troubleshoot an external display that is not working with your MacBook Air or Pro.

macOS Recovery is Locked

How do I unlock my Apple computer when macOS Recovery is locked?

Screensaver not staying on despite correct settings (macOS)

The macOS Screensaver is not staying on despite settings that should allow for it to work properly.

Unable to connect to file share on Mac laptop

Learn how to troubleshoot logging in to a file server using a Mac laptop.

Unable to log in to file server (macOS)

How do I log in to a department file server?

Unable to sign in to UO-managed Mac computer

Learn how to fix sign-in issues on a managed Mac computer.