Device Troubleshooting

For articles pertaining to device troubleshooting procedures.

Categories (4)

Windows

For troubleshooting articles on Windows devices.
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macOS

For troubleshooting articles on Apple devices.
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Printers

For troubleshooting articles on printers.
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In labs

For troubleshooting articles on devices within lab spaces
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Articles (4)

Changing your Duck ID password on an Active Directory bound Mac

Active Directory bound Macs can run into issues when a user changes their password from Duck ID. It can cause Keychain issues, FileVault issues, etc. Please follow this guide to update your password if your Mac computer is bound to Active Directory.

Domain Trust Relationship Error

Learn what to do when receiving the error "The security database on the server does not have a computer account for this workstation trust relationship."

How to fix a hijacked browser

This article describes the various methods used to remove web-based browser hijacks. It includes sections for both Windows and macOS, and for common web-based browsers Firefox, Safari, Chrome, and Edge.

Monitor doesn't consistently work through Dell dock

Monitors connected to a Dell dock suddenly stop working after rebooting Dell laptop or doing everyday tasks. Functionality may be intermittent.