Getting Started with Spam Filtering


Spam filtering is available to everyone with university e-mail addresses. Basic spam filtering is turned on for new accounts automatically. However, you may want to adjust settings to best fit your spam filtering needs.

To change your settings, log in at the Proofpoint Settings portal.


Configuration Options: Description:
Default See Organizational Spam Policy below.
None  All messages are delivered. No filtering occurs.
Tag spam in Subject header All email is delivered regardless of its suspected spam status. The subject line of suspected spam is re-written to include "SPAM". X-mailer headers can be used for local filter rules as desired (ex. custom rules in Outlook or Mail for macOS).
Organizational Spam Policy

Spam is automatically quarantined on the Proofpoint server. Users can view and release messages or adjust settings via the Proofpoint web page. This is the default setting for all users.

Daily Digest Message

By default, all users receive a daily summary of spam messages complete with links to control their handling (i.e. release a message from the quarantine). If you prefer to disable this digest message, follow these steps:

  1. Select Settings.
  2. Un-check Send digest with new messages in my End User Digest.
  3. Un-check Send digest even when I have no messages in my End User Digest.
  4. Click Save.

Managing Quarantined Messages

There are several functions that Proofpoint supports when dealing with spam. Navigate to the Quarantine page where the following options will be at the top:

  • View: see the selected message.
  • Release: frees the selected message from quarantine and sends the message to your e-mail inbox.
  • Safelist: releases the selected message and any subsequent messages from the same sender.
  • Not Spam: reports the false-positive back to Proofpoint for more accurate filtering.

Troubleshooting and Frequently Asked Questions

How do I block a sender?

For instructions on how to block a sender, see Blocking an Email Address.

How do I allow a blocked sender through?

You will need to add the sender as a Safe Sender. For instructions on how to do so, see Adding an Email Address to Your Safe Sender List.

The digest message appears to be blank.

The digest message itself is HTML. Make sure your email program has HTML viewing capability, and that HTML viewing is enabled.

How can I delete spam from my quarantine?

You cannot manually select items in the quarantine for deletion. Any messages marked as spam will be automatically discarded after two weeks.

I received a spam message and wish to report it.

There is no way to report spam messaging. The number of spam messages sent and received globally exceeds the number of legitimate messages. This means that there isn't any practical way to deal with individual reports of spam. Most modern spam blocking mechanisms are automated, simply due to the sheer volume of spam.

If you have received a phishing email, it is requested that you report the email by forwarding it to For more information on phishing emails, see Email Phishing.

Can I manually request a digest?

If you currently have automatic End User Digest emails turned off, you can request an End User Digest by following the steps below:

  1. Log in at the Proofpoint Settings portal.
  2. Select Profile.
  3. Select Lists.
  4. From the drop-down menu, select Request Digest.

Need help?

Comments? Questions? Need Help? Visit the Spam Filtering Support service page.


Article ID: 32841
Mon 7/3/17 11:55 AM
Mon 12/4/23 12:01 PM

Related Services / Offerings (1)

Use this service to request assistance with Proofpoint spam filter