Use this service to request assistance with Proofpoint spam filter, including but not limited to:
- Blocking spam and/or senders
- Help with "End User Digest messages
- Receiving "forbidden" error
- Unblock senders
- Others (please describe)
How to Create a Ticket
To request support click Create a Ticket (top right of the page) and provide the requested information.
Availability and Access
Current UO affiliation
You can expect a response to your request within 6 business hours.
Our spam filter, Proofpoint, evaluates incoming e-mail messages to determine if they are spam (unsolicited e-mail). If the software determines the message to be spam, that message is quarantined and eventually deleted.
Spam filtering is on by default for all new e-mail accounts.
Questions
If you have any additional questions view the Contact Technology Help page.
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