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Spam Filtering

Service Description

Our spam filter, Proofpoint, evaluates incoming e-mail messages to determine if they are spam (unsolicited e-mail). If the software determines the message to be spam, that message is quarantined and eventually deleted.

Spam filtering is on by default for all new e-mail accounts. 

Click on the Request Help button for assistance with adding to your safe senders list, blocking senders, changing your digest options, etc.

Available To

Current UO affiliation


This service has no additional requirements.

Accessing the Service



Visit our Email knowledge base for all spam filtering related how-to articles or see Related Articles located on the right of this page.

Support Contact

Click on the Request Help button on this page.

Service Levels

Users who have new quarantined messages in the past 24 hours will receive an "End User Digest" message at approximately 3 pm that day.

Also available as an opt-in service for department or group based email servers with their own MX records.

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Charges

There are no additional charges for the use of this service.

Service Provider

Information Services


spam filter

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