Issue
Hyperlinks are not opening in Firefox, redirecting to a 404 error page, or otherwise not behaving as expected. Firefox is the default browser and those same links work on other computers (in Firefox) and in other browsers.
Environment
UO-managed macOS laptop and latest version of the Firefox browser
Description
(paraphrased from the customer's request)
Hi! May I please have help downloading software from these links? It's currently not allowed. I'm using the current version of Firefox.
I need this software for my research. Thank you so much!
Resolution
The issue can be solved by disabling or removing add-ons in Firefox.
- This can be done either one at a time to identify the specific problematic add-on, or all at once if none of the add-ons are wanted.
- Once the add-ons are disabled or removed, quit Firefox and re-open the browser.