For articles pertaining to article editing and management.

Articles (5)

Using tags in the UO Service Portal

Learn how to use tags in TeamDynamix.

Maintaining and editing knowledge base articles

This article is intended to provide users within the UO Service Portal that have the ability to create, edit, and publish knowledge base articles.

Adding related articles to a KBA

This article is designed to guide content creators through the process of adding related articles to a knowledge base article (KBA) in the UO Service Portal.

Adding related services to a KBA

Learn how to add related services to a knowledge base article (KBA). Making the reference will tie it to the appropriate service page in the service catalog.

Archiving a knowledge base article

How to archive an article within the UO Service Portal.