Archiving a knowledge base article

Overview

This article is intended to guide those with approval access to knowledge base articles on how archiving a knowledge base article is done.

If you do not have access to adjust the status of an article to Archived, please submit a ticket on the Knowledge Management Support service page.

Knowledge Management Procedure

  1. The knowledge manager will select Edit Article then go to the Settings tab.
  2. From there,
    1. the Category is changed to Archive, and
    2. the Status is changed to Archived.
  3. The Next Review Date field is cleared and any associated review notifications are turned off. The article is then updated to save the changes.
  4. From there, the Related Services tab is selected. Any related services are removed to eliminate any links to the archived article.
  5. From there, the Related Articles tab is selected. Any related articles are removed to eliminate any links to the archived article.

Additional assistance

For any questions about this process, please submit a ticket on the Knowledge Management Support service page.

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