Knowledge Management Support

Tags articles kba kb

Use this service to request assistance and consultation from the USS Knowledge Manager for questions pertaining to the knowledge base style guide, documentation as a service, and general knowledge management. Possible requests may include, but not limited to:

  • Questions about the style guide standards employed by the university and User Support Services (USS) for both the UO Service Portal and the USS Confluence space.
  • Requests for documentation specifically for projects (including new software projects)
  • Requests for new knowledge base articles to be created
  • Questions about general knowledge management

How to Create a Ticket

To request this service, click the Create a Ticket button (top-right of the page) and provide the requested information.

Availability and Access

You can expect a response to your request within six (6) business hours.

This service is available to UO faculty, staff, and IT student employees.

Style Guide Standards

For more information about the style guide, please consult the Knowledge Base Style Guide article first before clicking Create a Ticket for additional assistance.

Requests for document for project

Please submit a ticket to request this service with any estimated time commitments and documentation scope for your project.

Note: Requests of this nature pertain only to documentation and not to any additional services like training or application support.

General knowledge management questions

This service can also answer questions regarding knowledge management practices used within the UO Service Portal and the USS Confluence space as well as providing guidance and insight on web accessibility, knowledge-centered support practices, and how to use both the service portal and Confluence.

Questions

If you have any additional questions, view the User Support Services (USS) article.

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Related Articles (5)

This article is designed to guide any UO Service Portal content creators through the process of adding an image to a knowledge base article (KBA). This guide will cover
how to annotate an image, how to upload an image to the article, and how to maintain web accessibility standards.
Instructions on how to create a new knowledge base article.
This article is designed to act as a rubric for quick reference for any UO Service Portal content creators and authors and is derived from the Knowledge Management Style Guide.
This article is designed to act as an appendix to the Knowledge Base Style Guide for clarifying the spelling and usage of any commonly used terms within IT specifically and the university more generally.
The style guide for knowledge base articles within the UO Service Portal along with links to supplemental style resources used at the university.

Details

Service ID: 50223
Created
Tue 5/11/21 11:12 AM
Modified
Tue 9/13/22 9:15 AM