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Housing IT Services

 

Device Services

Desktop & Devices Support  Issues relating to operational use of employee or student computers, laptops, etc.

Equipment Purchasing  Use this service to request the purchase of devices, software, services and peripherals.

Printing Support  Use this service to request help with setting up a new printer, report issues with a UO-owned printer, etc.

WEPA Support  Use this service to request support for WEPA, cloud based printing services.

Housing AV Support  Use this service to request support for audio visual equipment located in residence halls.

 

 Account Services

Email & Calendaring Help  Use this service to request help with with your email or calendar.

O & P Drive Support  Use this service to request support for university file shares and mapped drives.

Department/Role Account Support  Use this service for assistance with Role/Department accounts.

New User Setup Request  Use this service to request setup for new employees.

User Off-boarding  Use this service to request that employee access is removed when an user's employment has ended.

 

 Networking & Phone Services

Wi-Fi Networking Support  Use this service to get help with UO Secure on phones, computers, etc.

Wired Networking Support  Use this service to request assistance with wired networking (also known as Ethernet).

Teams & Cisco Phone support  Request support for Microsoft Teams calling, telephones, voicemail, etc. for employees.

Cellular Phone Support  Use this service to request Cellular Telephone support for devices provided by Housing IT.

 

 Dining Specific Services

Caterease Support  Use this service to request Caterease support.

Eatec Support  Use this service to request support for Eatec.

Micros Point of Sales Support  Request support for the Micros POS software and hardware platform operations.

 

 Access Controls Services

Building Access Support  Use this service to request add/removing door access, or report an issue with a door card-reader.

KeyWatcher Support  Use this service to request access to certain KeyWatcher keys, or report an issue with keys or a keybox.

Video/Door Log Request  This Service is available to Housing Administrators making request for information.

 

 Facilities Specific Services

Compass Support  Use this service to request support for Compass (HVAC, environmental control) in the Residence Halls.

 

 Other Services

IT Consulting Request  Request help when looking at new technology, or working on a technology-related business process.

I Need Help With Something Else  None of the services listed fit your issue/request.

 

Additional Information

Housing IT Services (ResNet) provides technology support to residents living in University Housing at the University of Oregon. This includes all residence halls, Graduate Village, Agate Apartments, and Spencer View Apartments. Residential students at the Oregon Institute of Marine Biology (OIMB) and at UO-Portland should contact the Technology Service Desk.
 
Housing IT Services also supports University Housing and its employees’ information technology needs, which includes Dining Services, Conference & Catering, Facilities, Residence Life, and Business Affairs.

Other Contact Information

  • Phone: 541-346-4223
  • In Person: Bean Hall, room 1029
  • Emergency after-hours contact information: Call 541-346-4236 to leave a message for a Housing IT employee in the event of a business emergency.  Please leave your name, call back phone number, and a description of the problem.
Housing IT Staff Members
  • Douglas Hethmon – Assistant Director for Information Technology
  • James Stegall -Access Controls & Security Manager
  • Matt Cook – Information Technology Manager
  • Justin Gonzales - Service Desk Coordinator
  • Tyler Fleming - IT/Security Coordinator
 
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Details

Article ID: 74990
Created
Wed 4/3/19 2:30 PM
Modified
Wed 5/31/23 12:13 PM