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IT Support Contact Information
Housing IT Services
Housing IT Services
Device Services
Desktop & Devices Support
Issues relating to operational use of employee or student computers, laptops, etc.
Equipment Purchasing
Use this service to request the purchase of devices, software, services and peripherals.
Printing Support
Use this service to request help with setting up a new printer, report issues with a UO-owned printer, etc.
WEPA Support
Use this service to request support for WEPA, cloud based printing services.
Housing AV Support
Use this service to request support for audio visual equipment located in residence halls.
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Account Services
Email & Calendaring Help
Use this service to request help with with your email or calendar.
O & P Drive Support
Use this service to request support for university file shares and mapped drives.
Department/Role Account Support
Use this service for assistance with Role/Department accounts.
New User Setup Request
Use this service to request setup for new employees.
User Off-boarding
Use this service to request that employee access is removed when an user's employment has ended.
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Networking & Phone Services
Wi-Fi Networking Support
Use this service to get help with UO Secure on phones, computers, etc.
Wired Networking Support
Use this service to request assistance with wired networking (also known as Ethernet).
Teams & Cisco Phone support
Request support for Microsoft Teams calling, telephones, voicemail, etc. for employees.
Cellular Phone Support
Use this service to request Cellular Telephone support for devices provided by Housing IT.
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Dining Specific Services
Caterease Support
Use this service to request Caterease support.
Eatec Support
Use this service to request support for Eatec.
Micros Point of Sales Support
Request support for the Micros POS software and hardware platform operations.
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Access Controls Services
Building Access Support
Use this service to request add/removing door access, or report an issue with a door card-reader.
KeyWatcher Support
Use this service to request access to certain KeyWatcher keys, or report an issue with keys or a keybox.
Video/Door Log Request
This Service is available to Housing Administrators making request for information.
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Facilities Specific Services
Compass Support
Use this service to request support for Compass (HVAC, environmental control) in the Residence Halls.
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Other Services
IT Consulting Request
Request help when looking at new technology, or working on a technology-related business process.
I Need Help With Something Else
None of the services listed fit your issue/request.
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Additional Information
Housing IT Services (ResNet) provides technology support to residents living in University Housing at the University of Oregon. This includes all residence halls, Graduate Village, Agate Apartments, and Spencer View Apartments. Residential students at the Oregon Institute of Marine Biology (OIMB) and at UO-Portland should contact the
Technology Service Desk
.
Housing IT Services also supports University Housing and its employees’ information technology needs, which includes Dining Services, Conference & Catering, Facilities, Residence Life, and Business Affairs.
Other Contact Information
Phone:
541-346-4223
In Person:
Bean Hall, room 1029
Emergency after-hours contact information:
Call
541-346-4236
to leave a message for a Housing IT employee in the event of a business emergency. Please leave your name, call back phone number, and a description of the problem.
Housing IT Staff Members
Douglas Hethmon – Assistant Director for Information Technology
James Stegall -Access Controls & Security Manager
Matt Cook – Information Technology Manager
Justin Gonzales - Service Desk Coordinator
Tyler Fleming - IT/Security Coordinator
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Article ID:
74990
Created
Wed 4/3/19 2:30 PM
Modified
Wed 5/31/23 12:13 PM
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Check out this article I found in the UO Service Portal knowledge base.<br /><br /><a href="https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=74990">https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=74990</a><br /><br />Housing IT Services<br /><br />General info about Housing IT services.