Housing IT Services

Device Support

• Computer and Device Support
  • Report an issue with a housing computer or other device.
• Mobile Device Support
  • Get help with a Housing mobile device. Request a new mobile device, or new app.
• Printer, Label Maker, & Scanner Support
  • Request Access to a printer. Report an Issue with a Printer. Request a new device.
• Point of Sales Support
  • Report an issue with a POS device, Grubhub, Micros, Aero-readers, etc.
• Application/Software Support
  • Request access or report an issue with an application that is supported by Housing IT.
• Housing Meeting/Classroom Support 
  • Use this service to request support for audio visual equipment located in residence halls.

User Account Services

• User On/Off-boarding
  • Use this service to on board or off board a user from Housing IT services.
• O & P Drive Support
  • Use this service to request support for Housing file shares and mapped drives.
• Department/Role Account Support
  • Use this service for assistance with Role/Department accounts.
• Duck ID Accounts Support
  • Use this service for assistance with a Duck ID account.

Communication Services

• Email & Calendaring Help
  • Use this service to request help with with email and calendar issues.
• Wi-Fi Networking Support
  • Use this service to get help with the UO wireless network.
• Wired Networking Support
  • Use this service to request assistance with wired networking (also known as Ethernet).
• Teams and Cisco Phone support
  • Request support for Microsoft Teams calling, telephones, voice mail, etc.

 Access Controls Services

• Building Access Support
  • Request building access for daily use, events, or report an issue with building access.
• KeyWatcher Support
  • Request KeyWatcher access or specific keys for use. Report an issue with a KeyWatcher device.
• Video/Door Log Request
  • Housing Administrators can request logs on specific doors or cameras.

 Other Services

• IT Consulting Request
  • ​​​​​​​​​​​​​​For Housing employees with general questions about IT services or inquiries about a new system.

Contact Information