Articles pertaining to the TDNext application in TeamDynamix.
What are the steps needed to create an article from a ticket?
Describes the steps in creating a child ticket for Tier 2 escalation.
This article describes how to manage your Desktops in the TeamDynamix TDNext application.
Attempting to access a TeamDynamix ticket from email does not redirect to the ticket.
If sensitive data such as FERPA, HIPAA, PCI, SSN, etc. information needs to be removed from a ticket, use the process outlined here.
This article describes the difference between a ticket and a ticket task, when to use tickets versus ticket tasks, and how to work with ticket tasks.
Tickets can be configured to implement a workflow, which is an orchestrated, repeatable pattern of activities that walk a ticket through initial creation to completion. This article describes the workflow process and technicians responsibility when they are assigned a workflow activity.