For articles pertaining to getting started with knowledge base articles.
Instructions on how to create a new knowledge base article.
Learn how to insert a video file into a knowledge base article.
How do I add an in-line link to an article?
How do I add anchors to make a table of contents in an article?
Guidance for alt text, decorative images, and complex images in UO Service Portal knowledge base articles.
How do I refer to an anchor link in another article?
Learn how to upload content from other content editors into the UO Service Portal.
How do I use accordion panels within articles for the knowledge base?
How do I start writing a new article? What are some things to consider?
This article is designed to guide any UO Service Portal content creators through the process of adding an image to a knowledge base article (KBA).
How do I add a shortcut from a different article or category to another knowledge base category?