Question
How do I upload content into an article from Microsoft Word, a text file, or another source?
Solution
While the copy-paste functions of your computer and browser should work to import your content into the UO Service Portal, there are a few other ways to ensure that your content is uploaded without compromising the formatting from where it originated.
Considerations
- If your content features tables, you may want to consider either recreating them directly through the editor's functions.
- If your content features images, you will need to upload them directly using the editor's functions. For more information, consult Adding an image to a knowledge base article.
From the system clipboard
- Navigate to the article you wish to add content
- For a new article: Select the New Article button
- For an existing article: Select the Edit Article button
- Navigate your cursor to the specific location where you would like to add content.
- Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
- Select the Paste icon from the article editor
(image)
- A dialog box will appear. Paste the content into the field that appears using the Paste keystroke (Ctrl-V in Windows or ⌘-V in macOS).
(image)
- Select OK to upload the content.
From text
- Navigate to the article you wish to add content
- For a new article: Select the New Article button
- For an existing article: Select the Edit Article button
- Navigate your cursor to the specific location where you would like to add content.
- Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
- Select the Paste from text icon from the article editor
(image)
- A dialog box will appear. Paste the content into the field that appears using the Paste keystroke (Ctrl-V in Windows or ⌘-V in macOS).
(image)
- Select OK to upload the content.
From Microsoft Word
- Navigate to the article you wish to add content
- For a new article: Select the New Article button
- For an existing article: Select the Edit Article button
- Navigate your cursor to the specific location where you would like to add content.
- Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
- Select the Paste from Word icon from the article editor
(image)
- A dialog box will appear. Paste the content into the field that appears using the Paste keystroke (Ctrl-V in Windows or ⌘-V in macOS).
(image)
- Select OK to upload the content.
Paste special (as a last resort)
Paste special will paste the content from your system's clipboard but it will not paste any formatting from the original source.
- Navigate to the article you wish to add content
- For a new article: Select the New Article button
- For an existing article: Select the Edit Article button
- Navigate your cursor to the specific location where you would like to add content.
- Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
- Use the Paste Special keystroke:
- For Windows: Ctrl-Shift-V
- For macOS: ⌘-Option-Shift-V