Uploading content into an article

Question

How do I upload content into an article from Microsoft Word, a text file, or another source?

Solution

While the copy-paste functions of your computer and browser should work to import your content into the UO Service Portal, there are a few other ways to ensure that your content is uploaded without compromising the formatting from where it originated.

Considerations

• If your content features tables, you may want to consider either recreating them directly through the editor's functions.
• If your content features images, you will need to upload them directly using the editor's functions. For more information, consult Adding an image to a knowledge base article.

From the system clipboard

1. Navigate to the article you wish to add content
   1. For a new article: Select the New Article button
   2. For an existing article: Select the Edit Article button
2. Navigate your cursor to the specific location where you would like to add content.
3. Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
4. Select the Paste icon from the article editor
   (image)
5. A dialog box will appear. Paste the content into the field that appears using the Paste keystroke (Ctrl-V in Windows or ⌘-V in macOS).
   (image)
6. Select OK to upload the content.

From text

1. Navigate to the article you wish to add content
   1. For a new article: Select the New Article button
   2. For an existing article: Select the Edit Article button
2. Navigate your cursor to the specific location where you would like to add content.
3. Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
4. Select the Paste from text icon from the article editor
   (image)
5. A dialog box will appear. Paste the content into the field that appears using the Paste keystroke (Ctrl-V in Windows or ⌘-V in macOS).
   (image)
6. Select OK to upload the content.

From Microsoft Word

1. Navigate to the article you wish to add content
   1. For a new article: Select the New Article button
   2. For an existing article: Select the Edit Article button
2. Navigate your cursor to the specific location where you would like to add content.
3. Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
4. Select the Paste from Word icon from the article editor
   (image)
5. A dialog box will appear. Paste the content into the field that appears using the Paste keystroke (Ctrl-V in Windows or ⌘-V in macOS).
   (image)
6. Select OK to upload the content.

Paste special (as a last resort)

Paste special will paste the content from your system's clipboard but it will not paste any formatting from the original source.

1. Navigate to the article you wish to add content
   1. For a new article: Select the New Article button
   2. For an existing article: Select the Edit Article button
2. Navigate your cursor to the specific location where you would like to add content.
3. Highlight the content you wish to copy and select the Copy function or keystroke (Ctrl-C in Windows or ⌘-C in macOS) in that application.
4. Use the Paste Special keystroke:
   1. For Windows: Ctrl-Shift-V
   2. For macOS: ⌘-Option-Shift-V