USS Device and Hardware Standards

Purpose

This article is intended to outline the standard supported hardware models for end-user devices supported by USS. The intent of these recommendations is to capitalize on volume pricing, streamline operations, and allow technicians to work with a more limited scope of devices and develop expertise in their support.  This will result in better value for the university and a better technical and customer support experience for customers.

It is understood that the selected models may not meet the business requirements for all use cases. Associate directors are empowered to approve exceptions to the standard devices, as required. The products selected below were based on an analysis of the purchasing patterns from July 2016 to June 2020. These initial recommendations will be re-evaluated twice a year to ensure USS continues to meet the needs of our customers.

Device Hardware Specifications

In order to provide a minimum level of service, USS has standardized basic hardware specifications for all end-user supported computers & recommended peripherals. Adequate processor power, memory, and storage are key to a machine that will have a long operating life and provide users with the best experience. Machines that are sluggish or constantly out of hard disk space are a support burden on IT and hinder faculty & staff productivity. These specifications will be adequate for the majority of office roles.

Base Standard Specification

Processor:  Core i5
RAM:  8GB
Storage:  256GB SSD

Performance Standard Specification

For users with more varied workloads that require additional performance to complete, we also offer a standard performance option. This upgrades processor, RAM, and storage.

Processor: Core i7
RAM:  16GB
Storage:  512GB SSD

Custom Configuration

Additional specification changes can often be accommodated in the supported standard model lines (see below). Exceptions outside of the standard models should have a clear business need, confirmed and accepted by the appropriate Associate Director of the supporting USS IT unit, and adhere to the UO Acceptable Use of Computing Resources Policy.

Warranty

The following warranty options are recommended.

Desktops: Three-year basic coverage
Laptops: Four-year full coverage

Supported Models

By choosing a limited array of supported models from a limited number of manufacturers, our goal is to allow technicians to become more familiar with the hardware they are being asked to support and to be able to leverage our vendors to provide us the best possible price.  Standardization simplifies deployment, troubleshooting, repair, and warranty work and allows us to more quickly serve our customers.  By choosing the enterprise product lines we ensure the vendors will support those devices for 5+ years and keep parts and replacements in stock to satisfy our warranty.  

*A note on Surface Devices: Microsoft Surface devices have been an often-ordered product supported on campus for a number of years. Unfortunately, the Surface Device support structure is very limited when compared to its competitors. Simple warranty claims are not resolved in a time-frame to minimize disruptions to production, and a clear escalation process for these devices is not provided by Microsoft. For this reason, we are moving forward with Dell's Latitude 7410 to fill the increasingly popular tablet/slate form factor with an enterprise-ready 2-in-1 laptop.

Models will change depending on the product cycle releases of the specific vendors.

Windows Desktop

Dell Optiplex 7 series - current generation (currently 7080)

https://www.dellemc.com/resources/en-us/asset/data-sheets/products/desktops-all-in-ones/optiplex-7080-spec-sheet.pdf

Windows Laptop

Dell Latitude 7000 series (currently 7410)

https://www.dell.com/en-us/work/shop/2-in-1-laptops-tablets/new-latitude-7410-business-laptop-or-2-in-1/spd/latitude-14-7410-2-in-1-laptop

macOS Desktop

iMac 21.5 or 27 inch

macOS Laptop

MacBook Pro 13 inch

MacBook Pro 16 inch

Recommended add-on: Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0

Suggested Peripherals

Monitor options

Dock options

Other peripherals

Details

Article ID: 115610
Created
Thu 9/3/20 3:43 PM
Modified
Fri 1/15/21 2:04 PM