Knowledge Base

Categories (14)

Email, Calendar, and Collaboration

To see all articles in this category, please log in with your Duck ID username.
Expand

Network and Wireless

Guidance on how to connect to UO wired, wireless, and virtual private networks.
Expand

Accounts and Access

Expand

IT Support Contact Information

Contact information for various IT support groups.
Expand

Teaching, Learning, Classrooms, and Labs

Expand

Websites

Guidance on UO Blogs, UO Pages, and Drupal websites.
Expand

Software and Apps

Expand

Storage and File Sharing

Expand

Telephones, Radios, and Television

Expand

Desktop, Devices, and Printing

Expand

Data Backup and Recovery

Expand

Information Security

Expand

Training

Expand

Service Portal/TeamDynamix

Information relating to the Service Portal and working with TeamDynamix.
Expand

Articles (6)

Contact Technology Help

For additional assistance, contact your local IT department or the Technology Service Desk.

Getting Started with Technology for Faculty and Staff

Quick links for UO faculty and staff to get started with technology at the University of Oregon.

IT Resources for New Employees

A concise list of IT resources to help new employees get started at the University of Oregon.

Two-Factor Authentication New Services Onboarding

This article provides an overview of onboarding new services into using two-factor authentication (2FA), also referred to as multi-factor authentication (MFA), which enhances the security of Duck ID authentications for University of Oregon students and staff.

User Support Services Metrics

User Support Services' Service Level Agreement

User Support Services' Service Level Agreement