Getting Started with Two-Step Login (Duo)

Introduction

This page provides instructions for getting started with Duo, UO's two-step login service.

Don't know what Duo does? Let the Duck explain:

How to Enroll in Duo

1) Choose which device(s) to register with Duo and have them available

2) Register your device(s)

Whenever you attempt to log in to a protected service for the first time, enter your Duck ID username and password. Upon doing so, the Duo setup prompt will appear.

For all types of phones and tablets:

  • When prompted, click the Start setup button to be guided through the process of registering your first device
  • You can then register additional devices by clicking the + Add another device link (recommended)
  • If you cannot download the app, check to ensure that your device is able to use the Duo Mobile app.

For hardware tokens:

3) It's that easy — You're enrolled!

When Duo goes into effect for your account, you'll start seeing prompts to confirm your identity with your device when accessing protected services.

4) Register a backup device (optional)

  • We recommend registering at least two devices so that you have a backup method in case your main device is unavailable.
  • The registration instructions are the same as above, with one exception: After your first device has been registered, you'll be required to complete the Duo prompt to change your Duo settings
  • Don't have a second device? If you're using the Duo Mobile app, it has a built in backup! You can write down passcodes and use them later, even if your device doesn't have service or isn't available.

For more details, see How to register and manage devices for Duo.

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