Articles pertaining to the available functions before, during, and after a call.
This article will guide you through the steps to block a contact (i.e., spam caller, etc.)
How do I set how calls interact with my Teams experience? Can I make call groups?
Learn how to forward calls to another extension, an outside phone line (like a personal phone), or to voicemail.
An overview of call groups and call queues in Microsoft Teams.
How do I place a call on hold or transfer to another contact?
Learn some quick troubleshooting tips for call quality problems. Plus, learn about the Call Health panel in Teams.
Learn how caller ID works in Microsoft Teams.
Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.
How do I assign someone to be my call delegate and what settings do I have as a delegate?
Learn how to forward and download a voicemail message.
Learn about whether to use Microsoft Teams to dial 911 for emergency calls and how to optimize 911 call routing if you do.
How do I manage my contacts and speed dial contacts using Microsoft Teams?
How do I use the dial pad in Teams calling? How do I make multiparty calls?
Learn how to set up your voicemail in Microsoft Teams and check your voicemail messages.