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When creating a new knowledge base article, use one of the following formats.

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Removing Sensitive Data from the UO Service Portal

If sensitive data such as FERPA, HIPPA, PCI, SSN, etc. information needs to be removed from a ticket, use the process outlined here.

UO Service Portal FAQs

These are some basic FAQs regarding The UO Service Portal. We will add answers to future FAQs as they come up!

UO Service Portal Technician Code of Conduct

UO Service Portal Code of Conduct for technicians.

Which tool should I use for creating/publishing documentation?

The University of Oregon offers a couple documentation/wiki tools. Use the following information to help you determine which tool would be best suited for your documentation.