College of Design Technology Support

Overview

College of Design faculty and staff may request support from the Service Desk located at LA 124 in person, via telephone, or through the UO Service Portal.

We also supply limited Help Desk support for College of Design students who require assistance with College of Design-based software and labs. All other issues should be directed to the IS Technology Service Desk.  

Information

Service Desk

** COVID-19 Update**

For the latest University of Oregon information about COVID-19 (Coronavirus) , please click here.   

Until further notice, the Service Desk at LA 124 will be assisting faculty, staff, and students remotely.  In the event a face to face support interaction is required, we will setup an appointment time after reaching us via a service ticket or phone call. 

We will be available remotely during Spring Term 2020 during the following hours:

8:00am - 5:00pm Monday - Friday
Closed Saturday and Sunday

Location:
124 Lawrence Hall
541-346-6194

Output Room

Due to COVID-19, the Output Room will be closed until further notice. 

Location:
280 Lawrence Hall
541-346-2081


Faculty and Staff Support: 

For common technology support requests through the UO Service Portal, please use the following links.  Click on the green Request Help button and fill out the associated form:

 

Design Student Support: 

Support options for College of Design based services available to College of Design students:

For all other student support options please submit a ticket based off your issue or request via the Service Catalog or contact the UO Tech Desk.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

 

Tips and Tricks for requesting help via the UO Service Portal:

Tip #1:   You can search for College of Design related services and knowledge base topics using the search field up in the header next to where you sign in.   Search for 'Design', minus the quotes.    

Tip #2:   Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.    

Tip #3:   You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests.   It is also searchable for closed requests.    

Tip #4:  Bookmark this page! 

Tip #5:  FYI - we no longer respond to requests sent to aaahelp@uoregon.edu or aaatech@uoregon.edu. 


More Information: 


College of Design Tech Staff

Gary Sullivan, Director
541-346-1715 | garys@uoregon.edu

Sean Sharp, IT Manager
541-346-8764 | ssharp@uoregon.edu

Jason Shirley, Lab Manager
541-346-8081| jshirle2@uoregon.edu

Jeremy Smith, Art Tech
541-346-3305 | smithj@uoregon.edu

Louis Vidmar, Technology Analyst
541-346-0388| lvidmar@uoregon.edu


Requesting Facilities Help:

The Service Desk also provides limited facilities support for the following:

  • equipment check-out
  • key requests
  • mail services,
  • locker check out

For all other facilities requests and information, please visit the College of Design Facilities website or send an email to fss@uoregon.edu.  

Details

Article ID: 31707
Created
Thu 6/8/17 8:36 PM
Modified
Tue 5/26/20 4:02 PM