College of Design Technology Support

Overview

College of Design faculty and staff may request support from the Service Desk located at LA 124 in person, via telephone, or through the UO Service Portal.

We also supply limited Help Desk support for College of Design students who require assistance with College of Design-based software and labs. All other issues should be directed to the IS Technology Service Desk.  

Information

Service Desk

** COVID-19 Update**

For the latest University of Oregon information about COVID-19 (Coronavirus) , please click here.   

We will be available during Fall Term 2020 during the following hours:

8:00am - 8:00pm Monday - Thursday
8:00am - 5:00pm Friday
Closed Saturday and Sunday

Location:
124 Lawrence Hall
541-346-6194

Output Room

Due to COVID-19, the Output Room will have limited hours to start Fall Term 2020. 

10:00am - 3:00pm Monday - Friday
Closed Saturday and Sunday

Location:
280 Lawrence Hall
541-346-2081

Computer Labs:

In order to reserve a computer in one of the College of Design computer labs, please follow the links below. Note: You will need to login with your DuckID and password in order to reserve a computer. Computers may be reserved for a three hour time period. 

The computer labs are open from 8:00 a.m. to 8:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Friday. 

This is your go-to resource for all answers about going remote at the UO.

Requesting Tech Support:  

Taking into consideration the status of campus and the need to practice social distancing, the majority of our support this term will be offered remotely. Ways to get help are:

  • UO Service Portal (service.uoregon.edu): We have a User Support Services/College of Design support page located here.  This page contains direct links to certain support types and other contact information that is current.
  • Telephone Support via 541-346-6194: If we do not answer the phone, we will have access to voicemail. Please do leave a message, and we will get back to you as soon as possible.
  • Remote Support:We will be utilizing remote tools (BeyondTrust, Teams, Zoom) to perform any type of support on your computer, etc.
  • This assumes of course that you have decent internet access.
  • In-Person Support: The User Support Service Desk, located in 124 Lawrence Hall, will be open this term. The hours are 8:00 a.m. to 8:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Fridays. Please comply with the requested social distancing measures that are in place. There are stickers on the floor and blue tape around the Service Desk window for guidance. In addition, please remind your students who are on campus to do the same. Masks inside buildings are required as well. Thank you.

Service Desk Availability:

As mentioned above, the Service Desk will be open 8:00 a.m. to 8:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Fridays.

Computer Labs:

The following labs are open for limited use:

  • LA 100 – 7 computers
  • LA 283 (DCL) – 10 computers
  • LA M283 – 12 computers
  • LA 383 – 10 computers
  • Olive 106 – 12 computers: Hours will vary, based on Mike Bartell’s schedule as he will be the lab monitor in the Olive Street building.

The above labs are open from 8:00 a.m. to 8:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. on Friday. Access to the computers in these labs will be by reservation only. Students may reserve a specific computer via the software tool from Microsoft called, “Bookings.” Students will need to go to a link and reserve a computer for a time period of up to three hours at a time. The following links will take them to the corresponding “Bookings” reservations page:

College of Design Output Room:

The College of Design Output Room will be open for business starting at the beginning of the term. The hours will be limited due to the nature of this term, however. Hours are 10:00 a.m. to 3:00 p.m. M–F.

Printing in the Kiosk area will be open at all times; however, due to the need for social distancing, there is only enough space for three people to be in that area at any one time.

Software Availability:  

Information Services and the IT Campus community have been working hard to establish new services and make software available for students. Please familiarize yourself with the following and share with students. Much of this is linked to from the Go Remote link as well.

Computer Lab Software Availabilityhttps://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=101272

This page lists out computer lab software that may be available to students outside of the labs.

Campus Virtual Lab:  https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=42572

  • This is a continuing service from Spring Term that is being hosted by the Lundquist College of Business and shared with the rest of campus.
  • Consists of two different virtual lab computer builds, one for regular users and 1 that has stronger GPU capabilities.
  • There are licensing limits and the GPU virtual machine is available by request only. Please read the page before requesting access and before giving it a go.
  • Software available in the virtual lab:  https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=102723

UO Software:  https://software.uoregon.edu/uo-software

Multiframe:

Solidworks:

Autodesk Suite:

There is undoubtedly more software than listed here, but these are the most asked about. If you have any other questions about software, please email, call, or submit a ticket: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=27522 .

Hardware  Availability:

A limited amount of equipment is available for check out. This includes adapters, webcams, etc.

We have a few loaner laptops available, most of the Apple variety. These are 4+ year-old models that we capture back from faculty and staff who get a new computer via the replacement plan. If anyone has been wondering why we do this, this is it! If any instructors need a loaner, please submit a ticket here: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=19079

If anyone knows of a student in need, please use the same form and provide us details. We will see what we can do.

In-Person Classroom Tech Support:

In-person classrooms have been equipped with new technology to help with teaching a course in a “hybrid” fashion. Find instructions on how to use the equipment in these classrooms here: https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=113753

Remote Connectivity, Access, and Storage: 

Here are links to resources for the various new and existing remote tools:

Video Conferencing Tips:  https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=101384

Microsoft Teams:  

Zoom:

Canvas:

OneDrive: 

Dropbox:

Course Folders (Old School):

Internet Service Providers:

VPN

Other item of note: You can find information regarding COVID-19 protocols here: https://coronavirus.uoregon.edu


Faculty and Staff Support: 

For common technology support requests through the UO Service Portal, please use the following links.  Click on the green Request Help button and fill out the associated form:

 

Design Student Support: 

Support options for College of Design based services available to College of Design students:

For all other student support options please submit a ticket based off your issue or request via the Service Catalog or contact the UO Tech Desk.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

 

Tips and Tricks for requesting help via the UO Service Portal:

Tip #1:   You can search for College of Design related services and knowledge base topics using the search field up in the header next to where you sign in.   Search for 'Design', minus the quotes.    

Tip #2:   Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.    

Tip #3:   You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests.   It is also searchable for closed requests.    

Tip #4:  Bookmark this page! 

Tip #5:  FYI - we no longer respond to requests sent to aaahelp@uoregon.edu or aaatech@uoregon.edu. 


More Information: 


User Support Service Tech Staff

Gary Sullivan, Director
541-346-1715 | garys@uoregon.edu

Sean Sharp, Manager
541-346-8764 | ssharp@uoregon.edu

Jason Shirley, Lab Manager
541-346-8081| jshirle2@uoregon.edu

Jeremy Smith, Art Tech
541-346-3305 | smithj@uoregon.edu

Louis Vidmar, Technology Analyst
541-346-0388| lvidmar@uoregon.edu


Requesting Facilities Help:

The Service Desk also provides limited facilities support for the following:

  • equipment check-out
  • key requests
  • mail services,
  • locker check out

For all other facilities requests and information, please visit the College of Design Facilities website or send an email to fss@uoregon.edu.  

Details

Article ID: 31707
Created
Thu 6/8/17 8:36 PM
Modified
Fri 9/25/20 10:25 AM