College of Design Technology Support


College of Design faculty and staff may request support from the Service Desk located at LA 124 in person, via telephone, or through the UO Service Portal.

We also supply limited Help Desk support for College of Design students who require assistance with College of Design-based software and labs. All other issues should be directed to the IS Technology Service Desk.  


Service Desk

** COVID-19 Update**

For the latest University of Oregon information about COVID-19 (Coronavirus) , please click here.   

Until further notice, the Service Desk at LA 124 will be assisting faculty, staff, and students remotely.  In the event a face to face support interaction is required, we will setup an appointment time after reaching us via a service ticket or phone call. 

We will be available remotely during Spring Term 2020 during the following hours:

8:00am - 5:00pm Monday - Friday
Closed Saturday and Sunday

124 Lawrence Hall

Output Room

Due to COVID-19, the Output Room will be closed until further notice. 

280 Lawrence Hall

Faculty and Staff Support: 

For common technology support requests through the UO Service Portal, please use the following links.  Click on the green Request Help button and fill out the associated form:


Design Student Support: 

Support options for College of Design based services available to College of Design students:

For all other student support options please submit a ticket based off your issue or request via the Service Catalog or contact the UO Tech Desk.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.


Tips and Tricks for requesting help via the UO Service Portal:

Tip #1:   You can search for College of Design related services and knowledge base topics using the search field up in the header next to where you sign in.   Search for 'Design', minus the quotes.    

Tip #2:   Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.    

Tip #3:   You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests.   It is also searchable for closed requests.    

Tip #4:  Bookmark this page! 

Tip #5:  FYI - we no longer respond to requests sent to or 

More Information: 

College of Design Tech Staff

Gary Sullivan, Director
541-346-1715 |

Sean Sharp, IT Manager
541-346-8764 |

Jason Shirley, Lab Manager

Jeremy Smith, Art Tech
541-346-3305 |

Louis Vidmar, Technology Analyst

Requesting Facilities Help:

The Service Desk also provides limited facilities support for the following:

  • equipment check-out
  • key requests
  • mail services,
  • locker check out

For all other facilities requests and information, please visit the College of Design Facilities website or send an email to  


Article ID: 31707
Thu 6/8/17 8:36 PM
Tue 5/26/20 4:02 PM