Instructors and Graduate Employees will use this service to get support with Canvas and Instructional Design, Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design, ensuring course accessibility, and incorporating universal design for learning. You can still submit a request if the service you are looking for isn’t listed. If you would like In-Person Support please visit our new location in PLC Room 68 1415 Kincaid St, Eugene, Oregon 97403. We are open from 9:00 AM till 4:00 PM Monday through Friday.
You can check the current operational status and outages for Canvas and Panopto on the following service status pages:
For students, help with
- logging in
- accessing course content
- submitting assignments
- checking grades
For instructors and administrators, help with
- setting up a Canvas course
- merging course
- user management
- managing gradebooks
- creating a development (sandbox) course
- incorporating universal design principles
- instructional design consultation
Community Non-CRN courses: Requests should be submitted at least two weeks ahead of time you need the course.
Course merges: A course merge can be requested as soon as a Canvas course site becomes available, but no later than two business days before the term starts. Course merges cannot be processed once the course has any graded work or discussions.
How to Create a Ticket
To request support click Request Canvas Support (top right of the page) and provide the requested information. For most requests you will need to provide:
- Short, 2-3 word title for your request.
- Whether you are a student, instructor, or administrator
- Platform/device you are working on
- What browser you are using
- Course subject code
- CRN of the course
- Term of the course
- Year of the course
Availability and Access
UO affiliation
You can expect a response to your request within three business days.
Questions
If you have any additional questions view the Contact Technology Help page.
[back to top]