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How to Add a Preferred First Name
first name appears on class lists, in Canvas, on most advising and student pages in DuckWeb, in the Find People online directory, and as your display name in UOmail, Office 365, and Teams
If you want
IDR Cognos Report User Training
This article will provide the IDR Cognos User Training document that is used in the training provided by the IDR Team. ... Overview
This article provides the IDR Cognos User Training document that is used in the training provided by the IDR Team.
Information
Attached to this article is the IDR Cognos User
Adobe Creative Cloud Apps
uploaded into the Adobe cloud. Please be mindful of the data that you are sharing and uploading.
Obtaining the Software
Faculty/Staff/GEs:
For users with a local IT department/team
Housing User On/Off-Boarding Support
Building Access
KeyWatcher Access
Teams phone number
Computers and other requested devices
What Housing IT does not supports the granting/removal of
Software & Application Help Request
Adobe Flash
Java
Microsoft Office
Adobe Acrobat
VLC Media Player
KeePass
Adobe Creative Suite
How to Create a Ticket
To request
Virtual Computer Labs
name of the Connection Server: vdi.uoregon.edu
Enter your Duck ID and your password
Available Software
The Virtual Computer Lab Portal runs Microsoft Windows 10. Software for macOS or other
How To Request Adobe Services For Self-Service Option
Department or Team for access to Adobe Creative Cloud. Some IT teams have configured the computers they manage to make it easier to provide service to you and maintain your system — because of this
Downloading software from the UO Software website
for help if needed.
Note: For managed computers, please also look into the Jamf Software Center (for macOS) and the Microsoft Software Center (for Windows)
Information
Site-Licensed Software
IDR Cognos Training
Cognos training for new or current users can be accomplished using our self-paced training guides. Specific help of Cognos is available remotely via MS Teams or Zoom meetings. Simply open an service ticket to start the process. ... . On demand training and open lab is available through a remote MS Teams or Zoom session. To schedule this, please open a ticket in the IDR Service Request page of the Service Portal.
Information
Setting Up UOmail: Thunderbird
Note: Microsoft does not recommend this client for use with Office 365.
There are often significant limitations in client functionality as a result. Because of this, User Support Services (USS) is
What to Do if Your Account is Compromised
the University of Oregon, Microsoft Defender for Endpoint is the recommended software to use for scanning for Malware. If you do not have a managed computer, McAfee Endpoint Security is supplied by the
How to remove FortiClient software from Windows
) group.
For managed machines, the EDM team will push out an uninstall of FortiClient sometime after February 5, 2024.
This procedure requires administrative-level privileges on the workstation or
Endpoint Protection Support
Current faculty, staff, and students have access to McAfee.
Defender for Endpoint is available to any managed University of Oregon device. Please see this page for more information: Microsoft
Activating Office Online and OneDrive via Office 365
Question
How do I activate Office Online and OneDrive?
Solution
Online versions of the Microsoft Office 365 suite—Word, Excel, PowerPoint, and OneNote are available for use in the browser
All About Email at UO
What systems are there?
The University of Oregon is moving to one consolidated email system: UOmail, hosted by Microsoft as a part of Office 365.
As of July 2022, that transition is nearly