College of Arts and Sciences IT Support

Tags cas CASIT

Overview

Starting May 18th, 2020, CASIT along with the College of Design IT (DSGN IT) and School of Journalism and Communication's IT (SOJC IT) will have merged into one unit within the new IT User Support Services (USS). Requests that were sent via the CASIT website or by email will be submitted through the UO Service Portal or by calling x6-2388.

Information

Help Desk

COVID-19 Update

For the latest University of Oregon information about COVID-19 (Coronavirus), please click here.   

Until further notice, the Service Desk at 440 McKenzie will be assisting faculty, staff, and students remotely. In the event that a face-to-face support interaction is required, we will set up an appointment time after reaching us via a service ticket or phone call. We have suspended equipment purchases, except where necessary to address an emergency, or in support of enabling remote work.

We will be available remotely during Spring Term 2020 during the following hours: Monday - Friday 8:00 am - 5:00 pm

Location: 440 McKenzie Hall
Phone Number: (541) 346-2388

Faculty, Staff, and Student Employee Support

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button (located on the upper-right of each associated page) and fill out the associated form:

Support for Working Remotely

Support options for faculty, staff, and student employees for remote working and classes.

Tips and Tricks for requesting help via the UO Service Portal:

  • Tip #1: You can search for the College of Arts and Sciences related services and knowledge base topics using the search field up in the header next to where you sign in. Search for CAS or CASIT.
  • Tip #2: Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.    
  • Tip #3: You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. It is also searchable for closed requests.   
  • Tip #4: Bookmark this page! 
  • Tip #5: FYI - We will no longer respond to requests sent to casit@uoregon.edu 

More Information: 

CASIT Help Desk Staff

  • Sam Crow, Associate Director, User Support Services Academic North
  • Scott Pierson, Desktop Services System Administrator
  • James Ingalls, Desktop Services System Administrator
  • Kyle Bolton, Desktop Services Technician
  • Don Dixon, Desktop Services Technician
  • Isaiah Kautzman, Desktop Services Technician
  • Geoffrey Marcus, Desktop Services Technician
  • Tanner Sheridan, Desktop Services Technician
  • Mike Glover Moresi, Technology Training Specialist

CASIT Business Office Staff

  • Liz Pehaim, Accounting Technician
  • Tyrone Russ, Buyer
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Details

Article ID: 106371
Created
Tue 4/28/20 4:08 PM
Modified
Mon 5/18/20 10:51 AM