Knowledge Base

Categories (8)

Administrative and Business

Articles about that support the administrative and business functions of the university.
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Communication and Collaboration

Articles pertaining to communication and collaboration needs including conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Desktop and Mobile Computing

Articles about support access, use of devices, and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Infrastructure

Articles about foundational services that support the operation and management of the IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.
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IT Professional Services

Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
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Information Security

Articles about service offerings that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Research

Articles about supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.
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Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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Articles (4)

Contact Technology Help

For additional assistance, contact your local IT department or the Technology Service Desk.

Getting Started with Technology for Faculty and Staff

Quick links for University of Oregon faculty and staff to get started with technology at UO.

User Support Services Metrics

Metrics pertaining to the service level agreements (SLAs) and customer satisfaction ratings for User Support Services.

User Support Services' Service Level Agreement

User Support Services' Service Level Agreement