Instructors and Graduate Employees will use this service to get support with Canvas and Instructional Design, Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design, ensuring course accessibility, and incorporating universal design for learning. You can still submit a request if the service you are looking for isn’t listed. If you would like In-Person Support please visit our new location in PLC Room 68 1415 Kincaid St, Eugene, Oregon 97403. We are open from 8:30 AM till 4:30 PM Monday through Friday.
You can check the current operational status and outages for Canvas and Panopto on the following service status pages:
For students, help with
- logging in
- accessing course content
- submitting assignments
- checking grades
For instructors and administrators, help with
- setting up a Canvas course
- merging courses
- user management
- managing gradebooks
- creating a development (sandbox) course
- incorporating universal design principles
- instructional design consultation
- remote proctoring
Community Non-CRN courses: Requests should be submitted at least two weeks ahead of time you need the course.
How to Create a Ticket
To request support click Request Canvas Support (top right of the page) and provide the requested information. For most requests you will need to provide:
- Short, 2-3 word title for your request.
- Whether you are a student, instructor, or administrator
- Platform/device you are working on
- What browser you are using
- Course subject code
- CRN of the course
- Term of the course
- Year of the course
Availability and Access
UO affiliation
You can expect a response to your request within three business days.
Questions
If you have any additional questions view the Contact Technology Help page.
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