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Article creation from a ticket

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. TDNext
Question What are the steps needed to create an article from a ticket? Creating the article Create or find a ticket (it can be in any status). Select Update. Scroll down to the

Hosted Virtual Services Support

  1. Services
  2. Infrastructure
  3. Service Offerings
Use this service to request support for hosted virtual servers, including: Decommission an existing server Request a new server Request Network Attached Storage (NAS) Resource Changes

Server and Storage Management Problem

  1. Services
  2. Infrastructure
  3. Service Offerings
Use this service to report issues/problems Server and Storage Management including, but not limited to: Cloud Services Data Backup Domain Naming Services Hosted Virtual Servers Load

Knowledge Base Article Requirements Rubric

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Guides and Standards
Overview This article is designed to act as a rubric for quick reference for any UO Service Portal content creators and authors and is derived from the Knowledge Management Style Guide. List of

Adding an in-line link to an article

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Creating Content
Question How do I add an in-line link to an article? Solution The process is as follows: Copy the link URL that you wish to add in an article. Go to the article you wish to edit and

Adding anchors and a table of contents to an article

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Creating Content
Question How do I add anchors to make a table of contents in an article? Solution If you have multiple (more than three) subheadings in an article, create a Table of Contents subsection

Getting Started with Documenting Issues

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Training Resources
Overview Learn how to document customer issues within the UO Service Portal Knowledge Base. Search for existing documentation Follow these steps to search the UO Service Portal Knowledge Base

Archiving a knowledge base article

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Article Management
Overview This article is intended to guide IT employees with the access to create and edit articles through the process of archiving a knowledge base article when needed. Note: This should only

Adding related services to a KBA

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Article Management
Overview This article is designed to guide content creators through the process of adding related services to a knowledge base article (KBA) in the UO Service Portal. Process Sign in to the

Which tool should I use for creating and publishing documentation?

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
Question Which tool should I use for creating/publishing documentation? Solution The University of Oregon offers a couple of documentation tools. Use the following information to help you

College of Design - Technology Purchase Request

  1. Services
  2. Department Specific Services
  3. College of Design
Use this service to purchase University-owned standardized technology hardware, devices, software, services and peripherals to support the division of Student Life. For more information about

Adding an image to a knowledge base article

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Creating Content
Overview This article is designed to guide any UO Service Portal content creators through the process of adding an image to a knowledge base article (KBA). This guide will cover how to

Creating a knowledge base article

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Creating Content
Overview This article is designed to provide a cursory overview on creating a knowledge base article (KBA) in the UO Service Portal. To create a new knowledge base article, follow the instructions

Adding related articles to a KBA

  1. Knowledge Base
  2. IT Professional Services
  3. Service Portal/TeamDynamix
  4. Knowledge Base
  5. Article Management
Overview This article is designed to guide content creators through the process of adding related articles to a knowledge base article (KBA) in the UO Service Portal. Process Sign in to the