Issue
CrashPlan has not been installed or signed into, and it needs to be configured to take automatic backups.
Please Note: CrashPlan (Code42) requires a subscription prior to installation and setup. For more information, see
CrashPlan Information.
Environment
UO-owned and managed computer.
Description
CrashPlan is not currently set up on my computer.
Resolution
Follow the steps below to install and set up CrashPlan on your computer. Select the Windows or macOS tab below depending upon your computer's operating system.
Installation
- In a browser, navigate to the CrashPlan login page
- Enter your UO email address, and select Sign In.
- You are redirected to a Shibboleth login page to sign in with your Duck ID.
- After logging in, hover over the Administration drop-down menu, and under Client Management, select on Downloads.
- From the list of downloads, look to the right of the newest version of the Windows - 64-bit processor installer to begin downloading the CrashPlan installer select the Download icon
- After the installer is downloaded, run the installer.
- When asked whether to install CrashPlan as Only for me or Everybody, select Everybody, and choose Next.
- Click through the remainder of the installer to complete installation.
CrashPlan will automatically open after installation.
Sign In
- After opening CrashPlan, you will be taken to a login window.
- Enter your UO email address in the Username field.
- You are redirected to a Shibboleth login page to sign in with your Duck ID.
After logging in, the application will automatically create a new backup group for your computer and begin taking a backup of your device.
Installation
- Navigate to the CrashPlan login page
- Enter your UO email address, and select Sign In.
- You are redirected to a Shibboleth login page to sign in with your Duck ID.
- After logging in, hover over the Administration drop-down menu, and under Client Management, select on Downloads.
- Navigate to the right-hand side of the page and look for the macOS installer.
- Download the CrashPlan installation tool and select Install.
- Wait for the tool to finish running.
Sign In and initial setup
- If CrashPlan does not open immediately after installation, open the CrashPlan app in your Applications folder.
- Enter your UO email address and your email password into the fields provided.
- This should redirect you to log in with your Duck ID and your email password.
- If the you are asked to adopt a previous backup or to set up as a new device, choose Set up as a New Device.
- The backup should now begin and will take place in the background until complete while your device has an active network connection. The backup may take several days, but the process is designed to minimize hogging the computer's resources, so you should not notice adverse performance effects.
Possible Errors
- CrashPlan may take a long time to load (prior to login) and then show the error Unable to reach background service. In that instance, rebooting the computer and then relaunching CrashPlan typically solves the problem.
- For all other errors, please reach out to your department of unit IT support, as CrashPlan administrators may need to provide you with a license. If a license has been provided, they can also help troubleshoot the issue.
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